🚚 Shipping Policy

🚚 Shipping Policy

 

At Pryvix Shop, we work with trusted suppliers to ensure reliable and timely delivery for all orders.

📦 Processing Time

  • Order processing time: 1–3 business days

  • Orders are processed Monday–Friday (excluding holidays)

🌍 Shipping Destinations

We currently ship to:

  • United States

  • Select international destinations

⏱ Estimated Delivery Time

  • United States: 5–12 business days

  • International: 7–20 business days

Delivery times may vary depending on location, customs, or peak seasons.

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.

⚠️ Important Notes

  • Shipping times are estimates, not guarantees

  • Delays may occur due to customs, weather, or carrier issues

  • Pryvix Shop is not responsible for delays caused by shipping carriers

If you have any questions about shipping, please contact us at:
📧 support@pryvixshop.store

🔄 Refund & Returns Policy

Returns & Refunds

Your satisfaction is important to us. If there is an issue with your order, we’re here to help.

✅ Eligibility for Returns

You may be eligible for a return or refund if:

  • The item arrived damaged or defective

  • You received the wrong item

  • The item was not as described

You must contact us within 7 days of receiving your order.

❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Used items

  • Baby feeding products once opened

  • Pet grooming or hygiene products once used

🔁 Refund Process

  1. Contact us at support@pryvixshop.store with:

    • Your order number

    • Clear photos or videos of the issue

  2. Our team will review your request within 2–3 business days

  3. If approved:

    • A replacement will be sent or

    • A refund will be issued to the original payment method

💳 Refund Timeframe

  • Refunds are processed within 5–10 business days after approval

  • Refunds may take additional time to appear depending on your bank or payment provider

📦 Return Shipping

  • Return shipping costs (if applicable) are the responsibility of the customer

  • In many cases, returns are not required, and refunds or replacements are issued directly

🤍 Our Promise

At Pryvix Shop, we are committed to fair, transparent, and customer-friendly policies — especially when it comes to products for babies and pets.

If you have any questions, don’t hesitate to contact us. We’re always happy to help.

📧 support@pryvixshop.store